Premium Features
Pulse
- How much does Pulse cost?
- How do I switch between tiers on Pulse?
- When does my Pulse subscription start?
- When am I billed after the first month?
- How do I cancel my Pulse subscription?
- Can I switch from Pulse to Refuel? (and back again?)
Refuel
- Why was the data I bought not added to my account?
- What happens when I run out of data?
- How can I check my data usage?
- How can I lower my data usage?
- How much does data cost?
- How much data is 1 gigabyte?
Sharing
- How do I switch my network from private to open SSID?
- Why would I want to share my connection?
- Can I log into any other Karma Go?
- Why do I get rewarded when I share my connection?
- What if I don’t want other Karma users to see my photo or name?
- What if I don’t want to share my connection?
Billing and Payment
- What is the difference between Pulse and Refuel?
- What happens if my payment method stops working?
- How does payment with Karma work?
- What forms of payment can I use?
- What happens if my payment is refused?
- Why is my Amex payment being refused?
Referral Program
- How does the Referral Program work?
- How do I use my Karma credits?
- Do referral codes only work with first time buyers?
- Where do I find my referral code?
- How do I know when someone uses my referral code?
- Is there a limit on how many times I can share my code?
Order & Shipping
- Does Karma have a warranty?
- Where can I check coverage in my area?
- What should I do if I lost my Karma Go?
- Does Karma ship internationally?
- It says delivered, but why didn’t I get my shipment?
- Do you ship to a PO Box?
Account Settings
- How to contact Karma customer support?
- The Karma Mobile App
- I used to have a Facebook login, how can I get a password login?
- Can I create multiple accounts?
- Can I switch Karma accounts on one personal device?
- Why doesnt Karma have phone support?