Why can't I activate my Karma Go?

Let’s figure it out. If you’re having trouble activating your Karma Go, try these:

• Check your coverage. It’s possible you’re in an area without any.
• Be sure your Karma Go is on and charged. -Try going to http://hotspot.yourkarma.com/ and logging in.
• Your Karma Go could be asleep. Hold the power button for a few seconds to wake it up. The rings will come on.
• The Karma Go range is about 100 feet, so try to stay within this distance.
• Be sure your browser is set to “allow all cookies” before you try activating.
• Log in with the account information that you originally used to order with.

If something seems out of the ordinary, reach out and we’ll get you sorted.