Why doesnt Karma have phone support?

Two reasons:

• We want to help everyone out equally, and in the best way we can. With phone support, we can’t do that without having to rush through people’s issues. With email, we can help everyone quickly and without being overwhelmed. Support can then be done by the people here at Karma who live and breathe the product everyday. 
• Helping you online is more personalized, since your email address is linked to your account. We don’t have to ask you for any customer ID or order number, and we can relate to any past interactions you’ve had with us quickly. We can then see what’s happening with your service overall, and maybe even get in touch with you before you even have to contact us.