There are a few reasons this might happen, but it’s an easy fix, so don’t panic.
- You might not have activated your Karma Go just yet, and therefore it’s not attached to your account on our end. This doesn’t mean you haven’t purchased one yet, just that it’s not activated into your account. Go ahead and activate it and see if this helps.
- When you do activate your Karma Go, remember to use the same email address that you used to purchased with. Once you do this, your Karma Go should appear in that account.
- It’s possible you activated your Karma Go successfully (hooray), but just not with the same email address that you used to purchase with. So you could have two different accounts wandering around. Reach out and we’ll quickly fix this for you.