What happens if my payment method stops working?

It’s not a problem. Expiration dates, lost credit cards, that new chip technology. It’s hard to keep up with what accounts need updating and when.

We’ll keep an eye out and if it looks like your payment method needs some updating, we’ll send you an email so you can get it sorted.

If it’s not resolved by the time your next payment is due, we’ll pause your account. You can either fix it via the app, or when you login page the next time you log in to your Karma Go